Sarah Head Creative

Frequently Asked Questions

If you have a question not listed here, feel free to get in touch or check out my terms + conditions page for all the technical deets.

 

What areas do you service?

For music gigs, I'm based in Dubbo, NSW but service all of Australia (travel fees occur).
Corporate graphic and web design is a freelance service available worldwide via online consultation.
Wedding stationery is available Australia-wide (sorry, international shipping is not available).

Do you charge for travel to music gigs?

A travel fee occurs for any music gig outside of Dubbo, NSW, and is charged at 70c per/km, rounded up to the nearest $5 + $250 per night if accommodation is required. Travel outside of NSW where plane flights are required incurs an additional charge - please contact me directly for a quote. Click to read the full terms and conditions.

Can we have a meeting to discuss a project?

I have limited availability for face-to-face meetings on Wednesdays only and are dependent upon the project brief. I do however offer unlimited email and phone correspondence weekdays between 12-2pm or 8-9pm. Please contact me to arrange a consultation.

How far in advance can we book you for our wedding?

Bookings can only be confirmed within an 8 month time frame as a maximum - please see my wedding music packages page for my current booking window as this sometimes varies.

Can you come to our wedding rehearsal?

Generally, there's no need for me to be at your rehearsal - I have extensive experience in working with celebrants to make sure your wedding ceremony will go as smoothly as possible on the day, as well as coordinating with your MC on the night.

How do we confirm our wedding music booking?

Once you've been in touch to confirm your wedding date is available, an online booking contract must be filled out and a 50% non-refundable deposit paid within 21 days of the contract to secure the booking date (you will be emailed an invoice outlining payment details). The balance is then due 14 days before the booking date.

Do I have to pay upfront for a design service?

All new corporate clients must pay a 50% deposit before design commences, and existing clients must pay accounts within 14 days of receipt of invoice.
All wedding stationery and signage orders must be paid for in full before design commences.